FAQ
Frequently Asked Questions (FAQ)
🎨 How do I submit my design?
You can upload your artwork directly on the product page. We accept most file formats, including JPG, PNG, PDF, and AI. Need help? Contact us — we’re happy to assist with formatting or minor edits.
⏱️ How long will it take to receive my order?
Production Time: 2–4 business days
Shipping Time (U.S.): 3–5 business days
🚚 Do you offer free shipping?
Yes! We offer free standard shipping on U.S. orders over $75. Shipping costs are calculated at checkout for other orders.
🌍 Do you ship internationally?
Unfortunately not at the moment.
❗ What if my magnets arrive damaged?
We take great care in packaging, but if something arrives damaged, contact us within 7 days of delivery with photos, and we’ll make it right.
🔄 Can I return or exchange my custom order?
Since all magnets are custom-made, we do not accept returns unless there is a defect or production error. If there’s an issue with your order, let us know and we’ll make it right.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
📬 How can I contact you?
Email us anytime at ohsnapmagnets@gmail.com, or use our Contact Us page. We usually respond within 24 - 48 hours.